FAQ Frequently Asked Questions

FAQ section ADD

1) What products does Magicartcranes manufacture?

Magicartcranes manufactures industrial lifting equipment including overhead cranes, gantry cranes, RTG/mobile gantry cranes, shipyard & port cranes, boat hoists/travel lifts, and light cranes/hoists.

2) Which industries do you serve?

We support ports, shipyards, logistics yards, manufacturing plants, steel processing, energy projects, and infrastructure construction with tailored lifting solutions.

3) Do you provide custom crane design?

Yes. We offer customized configurations based on capacity, span, lifting height, working duty, rail gauge, power supply, and site layout.

4) How do I choose the right crane capacity and duty class?

Share your load weight, lifting frequency, span, lift height, and working environment—our team will recommend the correct capacity and duty classification.

5) Do you provide installation and commissioning support?

Yes, Magicartcranes supports installation guidance, commissioning, and service to help ensure safe operation and performance. 

6) What is the typical delivery lead time?

Lead time depends on crane type, tonnage, and customization. Contact us with your specs to get an accurate production and shipping schedule.

7) What after-sales service do you offer?

We provide technical support, spare parts guidance, and maintenance assistance to reduce downtime and extend equipment life. 

8) Which countries do you ship to?

Magicartcranes products are supplied to 30+ countries and regions worldwide. 

9) Can you share drawings or a technical proposal before ordering?
Yes. We can provide a technical solution including layout recommendations and key parameters after you share site details.

10) How can I get a fast quotation?
Send: (1) crane type, (2) capacity, (3) span, (4) lift height, (5) duty class, (6) power supply, (7) runway/rail info, and (8) destination port/city.